Mystery Guest Check
We are expert Hospitality Professionals and if we check we can repair too...
Did you ever ask yourself these fundamentals questions?
We ask you please to attentively read and objectively answering all following questions:
• How really is our business managed?
• Does my staff treat our clients respectfully and friendly?
• Are we achieving our quality and financial goals?
• Are we meeting our guest’s expectations?
• How can we do better?
If you doubt at least on one of these questions we recommend you to let your operation be evaluated by the eyes of our highly skilled, professional, objective and neutral expert.
Any restaurant/hotel owner has a duty to regularly review the quality levels within his entire operation, starting from the menu and ending with each employee. You know the performance and effectiveness of your staff and have met many of your guests in person. If you would like to continue improving your property through decisions based on performance, you will need to have an objective and an honest evaluation of your current situation. For this purpose we have developed a solution for you as we offer our anonymous Restaurant/Hotel Inspection Service.
We will analyze the strengths and weaknesses of your property with a logical, chronological and meticulous criteria system prepared by a highly qualified hospitality expert. We are committed to provide you an attentive, objective and neutral analysis, the result of which will allow you to develop plans to effect an immediate improvement. Don’t let chance decide your next quality control measures or base them solely on guest comments left on web based survey portals.
Trust our experienced and well trained inspectors. We will inspect either selected areas or the entire property using our criteria from which you are free to choose the ones that suit you . Our anoymous inspector will offer a detailed look at the quality of service offered by your staff from the time our reservation is made through to payment and departure (the efficiency of service procedures, quality of meals and beverages, price-
This is particularly and important task because according to guest surveys the perceived quality level is the most important criteria when selecting a hotel/restaurant. Our experts will allow you to use this very important "tool" to your advantage by increasing the quality of service offered within your property and help you to achieve better results. Your little investement will pay-
Objective & neutral feedback
Increased sales and revenue
Identify outstanding staff performance
Identify training and coaching needs
Increased service levels
Improved customer satisfaction
Consistency of service
Upon conclusion of our inspection you will receive a detailed report in written form, which also includes graphical displays. Substantial feedback on the results and areas of improvement will be provided in a follow-
"Prevention is better than cure" ...
We look forward to working with you to develop a successful and effecient system for your business.
Are you interested to know more about our mystery restaurant/hotel tester visit? Call or contact us today, there’s no cost or obligation of any kind to talk with us.
Once you take this step the answers will follow!
Yes, we can help you!