Mystery Hotel and Restaurat Shopper
We are professional hospitality expert and we know how hospitality operations works!
First, we invite you to objectively ask yourself these fundamental questions:
... do I really know how our guests see our establishment?
... how our business is really managed?
... how our Staff serves and takes care of our guests?
... are we achieving our quality and financial goals?
... and most importantly : Are we meeting our guests' expectations?
Well, if you are doubting at least one of these points, we recommend you to let your Restaurant/Hotel be evaluated through the eyes of a professional, objective and neutral expert.
Any restaurant/hotel owner has a duty to regularly review the quality levels within his entire operation, starting from the menu and ending with each employee. You know the performance and effectiveness of your staff and have met many of your guests in person. If you would like to continue improving your property through decisions based on performance, you will need to have an objective and an honest evaluation of your current situation. For this purpose we have developed a solution for you as we offer our anonymous Restaurant/Hotel Inspection Service.
We will analyze the strengths and weaknesses of your property with a logical, chronological and meticulous criteria system prepared by a highly qualified hospitality expert. We are committed to provide you an attentive, objective and neutral analysis, the result of which will allow you to develop plans to effect an immediate improvement. Don’t let chance decide your next quality control measures or base them solely on guest comments left on web based survey portals.
Trust our experienced and well trained inspectors. We will inspect either selected areas or the entire property using our criteria from which you are free to choose the ones that suit you . Our anoymous inspector will offer a detailed look at the quality of service offered by your staff from the time our reservation is made through to payment and departure (the efficiency of service procedures, quality of meals and beverages, price-quality relationship, cleanliness and hygiene, condition of inventory and equipment, friendliness and guest communication, sales and service behaviour). The operational strategies applied by our testers can also be enhanced by analysing your guest’s emotional perceptions of your property and team, and help you discover the reasons behind them.
This is particularly and important task because according to guest surveys the perceived quality level is the most important criteria when selecting a hotel/restaurant. Our experts will allow you to use this very important "tool" to your advantage by increasing the quality of service offered within your property and help you to achieve better results. Your little investement will pay-off and quickly.
Objective & neutral feedback
Identify outstanding staff performance
Identify training and coaching needs
Increased service levels
Improved customer satisfaction
Consistency of service
Increase your sales and net benefit
Upon conclusion of our inspection you will receive a detailed report in written form, which also includes graphical displays. Substantial feedback on the results and areas of improvement will be provided in a follow-up visit once the test has been completed. Discretion is high priority for us and we will remain silent about any customer-related information and agree with our client about the retention/destruction of documents associated with the project.
"Prevention is better than cure"...
We look forward to working with you to develop a successful and effecient system for your business.
Are you interested to know more about our mystery restaurant/hotel tester visit? Contact or call us (786 647 3604) today and we will be delighted to answer all your questions in details.
Yes, we can help you!