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Swiss 5 Stars Hospitality Consulting & Services is a hospitality-focused organisation with significant expertise in the development and improvement of businesses in the accommodation, catering and food service industries. Our diverse experience ensures the integration of your operation with systems, training, and business needs, providing a total solution.
Established in 2002 in Switzerland and expanding in 2015 in Miami, Swiss 5Stars Hospitality Consulting & Services has been assisting hotels, motels, cafés, restaurants, catering, and hospitality operations achieve greater profits, through:
Customer Service Delivery
Being highly focused on delivering bottom line performance, and with established skills in strategic management we place great emphasis on relationship management, and empowering others, within your organisation, to achieve business objectives with profitable outcomes.
Hospitality Consulting & Services was created by Ettore Nigro to offer independent, professional, and affordable support to the hotel, restaurant, health care and hospitality industries.
As a hospitality professional with over 40 years international management experience in a vast variety of senior operational roles, and as a successful restaurateur, hotel manager and qualified Maître D', Ettore is highly qualified to comment on all hospitality operations from the kitchen design and fit-out through to the financial structures and the unique dynamics of food and beverage service delivery.
Holding recognised qualifications (Swiss Federal Hotel & Restaurant Certificate ) in Workplace Assessment and Training and (Certificate Service lecturer) Food Processing. can structure a specific hospitality package to meet your particular training requirements.
Swiss 5STars Hospitality Consulting & Service's mission is to be recognised as a leading provider of quality support services to the hospitality industry, enabling our clients to achieve maximum financial returns from their operations.
This will be achieved through:
Creating "quality partnerships" with our clients, our affiliations, associations and suppliers.
Ensuring maximum commitment to achieving quality in all we do.
The development of strategic service options using market research and financial planning.
Ensuring minimisation of costs through operational efficiencies.
Optimal utilisation of labour productivity through effective scheduling, recruitment and training programs.