Swiss 5Stars Hospitality Services
A Server Defined
To become a server, it is paramount that one must first harness all the skills and knowledge required by the host, busser and food running positions. In fact, many establishments won’t allow staff to become servers unless they have spent time in each of these other positions, so they prove their abilities before advancements. It’s common practice that even experienced servers who begin working in a new restaurant spend at least one or two shifts in each of the host, busser and food runner positions before they begin serving so they understand the ways in which that particular establishment functions.
A good server Skills are:
A good communicator.
Humble and honest
Able to work well under pressure.
Able to maintain their composure around aggressive or rude guests.
Knowledgeable about service standards.
Well versed in the fundamentals of customer service, and in anticipating guests needs and expectations.
Able to build a rapport with returning guests.
A team player who works well with FOH and BOH staff.
Open to working long hours in weekend and in busy, high energy environments.